In this section, you will find answers to the questions we are most frequently asked. Our FAQs ensure that your questions will be answered quickly, so you can start your online gaming experience as quickly and safely as possible.

If your question remains unanswered in any of these sections, please take the time to contact us by e-mail.

General Questions about Online Gaming

Are the games fair?

When you check out the online casinos we recommend, you will find games that are fair, as they offer Las Vegas-like odds or better. You need to understand that the games you will find online and offline give the casino an advantage that will be in their favour. This ensures that the casinos make money on their games while paying out the winnings of the players.

Is online gambling legal?

This varies by jurisdiction. Each province and territory has separate rules and regulations that relate to online gambling. And this can change frequently, so you’ll need to take a moment to find out the laws in your area for playing at online casinos.

How old do I have to be to play at online casinos?

Although this can vary from country to country, it is usually related to the legal gambling age in your country. This will be either 18 or 21 in most cases.

How do I play at the best online casinos?

Once you have chosen the online casino you are interested in, you will need to choose whether you want to play in the no-download or download mode. You can then open your new account and deposit your funds and claim your sign-up bonus. If you need more information, you can read the online guides for beginners.

Casino Bonus Questions and Answers

Why do casinos give money?

Online casinos will usually give you a bonus so that you can enjoy their games with a larger account. Since so many casinos offer bonuses, the best casinos have to do so to stand out from the other casinos that are competing for your money.

Why are there wagering requirements on the bonus?

There was a time when you didn’t have to place bets on your bonuses. However, this has been abused. For this reason, you need to place specific bets before you can cash out any of the funds you received from the bonus.

Can I claim a bonus more than once?

As a general rule, you can only claim your bonus once at an online casino. Most sites have rules against opening multiple accounts, which may include forfeiting any winnings you earn. Unless you see rules that indicate you can open multiple accounts, you should be careful and avoid doing so.

Questions about Casino Banking Options

Is it safe to use my credit card at online casinos?

When you bet online, you do so on websites that use the same encryption technology as your bank. Since these casinos handle millions of dollars a month, you can rely on them for security.

Why do casinos want to verify my identity and payment method?

Since online gambling is much verified, they want to make sure that everyone is protected. They not only want to make sure that you are protected from fraud if someone has stolen your credit card, but they also need to make sure you are of legal gambling age.

What is a reverse withdrawal?

A number of casinos will allow you to put your money back into your account, even before you start cashing out. This means that you can continue playing, without having to make another deposit. However, if you prefer not to take advantage of this, quick withdrawals prevent them from being reversed.

Online Games Related Questions

Can I count cards in online Blackjack?

While this can be a great way to win, online casinos shuffle their cards much more than land-based casinos. This makes this technique impossible, as it would result in everyone winning and losing the challenge of the game.

What is a progressive jackpot?

A progressive jackpot is the icing on the cake of slot games. It is a casino-style jackpot that increases each time a player plays and the jackpot is not won. When the jackpot is won, it is reset to a predetermined value for the next game. As the game progresses, the progressive jackpot increases with each game until it is won again.

Are the jackpots paid out in installments?

While land-based casinos pay out their progressive winnings over a number of years, online casinos usually pay out in a single payment. There are exceptions, such as Wagerworks and Mega Jackpots which pay out over time.